Spine Team Spokane - Regional Spine Center - Nonsurgical Spine Care and Spine Surgery

Main Office 1117 N. Evergreen Rd., #2 Spokane, WA 99216 North Office 510 E. Holland Ave. Spokane, WA 99218 www.SpineTeamSpokane.com For appointments & referrals call: 509.363.3100

Business Services

Here at Spine Team Spokane we recognize that complex billing procedures and payment methods can be confusing and frustrating for most people. We hope you find the following information about our financial policies and billing procedures helpful.

Insurance Processing

Our patients are encouraged to check with their insurance carrier to make sure that Spine Team Spokane is in their care network. As a courtesy, we are happy to file insurance claims for our patients.

Spine Team Spokane can also provide care for patients as an out-of-network provider; details of your financial responsibility should be discussed with your insurance company. We will file a claim to our patient’s primary insurance carrier as well as any secondary or supplemental insurance plans they may have once the primary carrier has paid.

We file claims to Workers’ Comp, motor vehicle, and personal injury insurances. Patients can help us file these claims effectively by providing a copy of their current insurance card and all necessary billing information. We participate in the following major plans:

Aetna
Cigna-Preferred Provider
Health Comp
Humana
Department of Labor and Industries
Office of Workers Compensation Program (OWCP) Federal Employees Program
Regence-Preferred Provider
Premera-Preferred Provider
Lifewise-Preferred Provider
Medicare
DSHS
Tri-care preferred provider
Tri-west preferred provider
Regence Healthy Options and Great West Healthcare, Preferred Provider
Community Health Plans of Washington
Healthcare Management-Preferred Provider
First Choice Health-Preferred Provider
Benefit and Risk Management Services Preferred Provider
Beech Street-Preferred Provider
Assurant Health-Preferred Provider
American Trust Administrators-Preferred Provider
A and I Benefit Plan Administrators-Preferred Provider
Carpenters Trust of Western Washinton-Preferred Provider
Employee Benefit Management Services-Preferred Provider
First Choice Health Administrators-Preferred Provider
Government Employee Health Association (GEHA)-Preferred Provider
Group Health Options-Preferred Provider
Health Net Health Plan of Washington-Preferred Provider
Healthcomp-Preferred Provider
Inland Empire Electrical-Preferred Provider
Insurance Risk Management-Preferred Provider
KPS Health Plans-Preferred Provider
Law Enforcement Officers-Preferred Provider
Locals 302 and 612 International Union of Operating Engineers-Preferred Provider
Meritain Health-Preferred Provider
Northwest Roofers and Employers Health and Security Trust Fund-Preferred Provider
Optimum Health-Preferred Provider
Pacificsource Health Plans-Preferred Provider
Printing Specialties-Preferred Provider
Products Joint Employer and Union Health and Welfare-Preferred Provider
Providence Health Plan-Preferred Provider
Retirees Welfare Trust-Preferred Provider
Shasta Administrative Services-Preferred Provider
Trusteed Plans Service Corporation-Preferred Provider
United Employees Benefit Trust-Preferred Provider
United Food and Commercial Workers Welfare Trust-Preferred Provider
Washington State Health Insurance Pool-Preferred Provider
Wenatchee Valley Clinic-Preferred Provider
Western Benefit Inc.-Preferred Provider
Yakima Nation-Preferred Provider
Zenith Administrators-Preferred Provider
United Healthcare-Preferred Provider
Champ VA

Specialized Insurance Reps

We offer specialized insurance representatives for most major insurance payors to assist patients with questions about insurance guidelines and payments. Please call 509-965-2538.

Credit Policy

We share our patients’ concern over the increasing costs of medical care and thus we strive to keep our fees reasonable and customary. If you have any questions about your bill with Spine Team Spokane, please ask us. You are responsible for payment of your account even if you have insurance; your insurance contract is an agreement between you and your insurance company.

Depending on your contract with your insurance company, you may be required to make a co-payment or pay a deductible amount. Co-payments are required on the date of service. Insurance payments paid directly to Spine Team Spokane will be applied to your account. If there is a balance remaining you will receive a billing statement.

Billing

Our statements are sent out on a monthly basis through our business office. All charges are due and payable within 30 days of receipt. We accept cash, check, Visa, Master Card, American Express and money orders for payment on your account.

Please contact us if payment in full would be a financial hardship, we will set up a payment arrangement with you. For further assistance please contact our business office at 509-965-2538.

Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. You may leave a message after hours.

Referrals

If your insurance plans require a referral for you to see a physician at Spine Team Spokane; this must be obtained from your primary care physician. Patients are responsible for making sure a referral is in place before services are received. Our business office has referral coordinators available if further assistance is needed. For assistance call 509-965-2538.

Appointment Cancellation Policy

Our goal is to provide quality medical care in a timely manner. In order to do so we have had to implement an appointment cancellation policy. This policy enables us to better utilize available appointments for our patients in need of medical care.

In order to be respectful of the medical needs of the Spine Team Spokane please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of treatment. This is how we can best serve the needs of all our patients.

If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m., one (1) working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

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About SpineTeam Spokane | Spine Conditions: Back Pain, Neck Pain, Degenerative Disc Disease, Herniated Disc, Bone Spur, Spondylolsis, Facet Joint Disease, Kyphosis, Scoliosis, Stenosis, Spine Tumor | Treatment: Physical Medicine, Injection Therapy, Nonsurgical Spine Care, Physical Therapy, Home Remedies | Educational Resources | Patient Center | Contact our Spokane, Washington locations | Sitemap

Disclaimer:

The pictures displayed in www.SpineTeamSpokane.com are images of physicians, patients and employees who have consented to have their pictures in this website.

books Need more information on back and neck pain?
Click here to view resource books on spine problems, what causes back pain, what causes neck pain and when to see the doctor.

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Conditions

You might be surprised to learn that 80 percent of the time, back and neck pain is simply a result of strain or soft tissue injury. Click here to learn about the different conditions related to neck and back pain and how to relieve symptoms through treatment.

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What hurts?

The vast majority of back problems improve on their own or with nonsurgical treatment. There are a few warning signs, however, that may indicate serious spinal problems. Click here to learn more.

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Locations

Click here to learn about our locations and see our various locations for all your patient needs.

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Home Remedies

At Spine Team Spokane we develop home exercise programs that are customized for an individual’s specific back problem. These exercises can be done on the living room rug while watching TV. Other stretching exercises can be done throughout the day to increase flexibility. Click here to learn more.
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Injection Therapy

Injection therapy is intended to be a means to an end. The goal is to provide the patient with enough pain relief to bridge from inactivity to physical therapy, where back problems can be better treated with special exercises. Click here to learn more.

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